design thinking

3 steps to use design thinking to build empathy with your customers

Design thinking is being applied to solve problems, discover creative solutions, and to evangelize customers. Learn how you can use it together with your quality management tools. I always say that the most important part of your company are your customers, both internal (employees) and external (final customers). Why? Because they define the quality of Read more about 3 steps to use design thinking to build empathy with your customers[…]

toyota world-class manufacturers

World-class manufacturers see Quality as a competitive differentiator

The leap towards becoming a world-class manufacturer is challenging, but a new study sheds light on the steps that companies can take to improve performance and aim for world-class status. Companies around the world look for innovative ways to differentiate from competitors and become more attractive to customers who are more informed and more demanding than ever. This article was originally published by Read more about World-class manufacturers see Quality as a competitive differentiator[…]

How to Boost your sales with visual management

Visual management is a tool as simple as incredible to engage your customers as well as your employees. Increasing sales is the first objective that every company have in mind, it’s key to survival. How to boost them is a big question? Sales are today more than ever, a matter of good communication. Facebook, twitter, Read more about How to Boost your sales with visual management[…]

smed

How to apply SMED to reduce waste?

SMED is a series of techniques to reduce as much as 94% the time it takes to complete changeovers both in the front office as the shop floor. You may have come up with the problem of having to produce one product and then taking a long time to get ready to start over with Read more about How to apply SMED to reduce waste?[…]