family business

Turn your family business into the company of your dreams

Do you have a family business and you want to go the next level? It’s time for you to train your people, even if they are family members!  If you have a family business and you already have customers, you are probably asking yourself how to build a professional structure to keep the customers you Read more about Turn your family business into the company of your dreams[…]

design thinking

3 steps to use design thinking to build empathy with your customers

Design thinking is being applied to solve problems, discover creative solutions, and to evangelize customers. Learn how you can use it together with your quality management tools. I always say that the most important part of your company are your customers, both internal (employees) and external (final customers). Why? Because they define the quality of Read more about 3 steps to use design thinking to build empathy with your customers[…]

hidden wastes

3 tips to develop products your customers will love

How to develop products your customers will love fast is key to surpass competition, is it as simple as that? If there is something that startups, small business and big companies have in common is that they all need to develop products all the time, but products also need to perform as promised. Efficiency in product development Read more about 3 tips to develop products your customers will love[…]