In a disruptive age, Innovation looks like the flavor of the moment for tech industries and entrepreneurs, is quality helping drive innovation or just blocking its way? In 2014 I was interviewing several business owners, CEO’s and entrepreneurs about quality methodologies applied in born-global companies and small business, when an Read more…
My new book SOS pymes (S.O.S. SMEs)- Spanish Version – is already in Amazon.com. Small business (SMEs) are key to American economy. They have generated over 65% of the net new jobs since 1995. There are almost 28 million small businesses in the US. Over 50% of the working Read more…
During Small Business Week 2016, make a commitment to buy from small business. Small business (SMEs) are key to American economy. They have generated over 65% of the net new jobs since 1995. There are almost 28 million small businesses in the US. Over 50% of the working population (120 Read more…
Company culture is modeled upon top management behavior. How are your leaders strengthen your culture of Quality? Something was not going well at an organization we’ll call Company ABC. It was a small business within the automotive industry in the suburbs of Buenos Aires, Argentina. Some improvements were being made, many Read more…
Successful business like Uber and Airbnb prove that the Millennial’s sharing economy is here to stay. A greater number of customers are able to get services that are more affordable and available for everyone. What about quality on those new offerings? Nowadays you can travel by ride-sharing with Uber, eat Read more…
Mission tells you what to do for your business, but how can you share it with your employees to avoid business crisis? In response to Pat La Londe ASQ post Does mission matter? I would like to add that mission matters, and it should start working together with the Read more…
In order to help an organization embrace quality and continuous improvement, even a small business, it is very effective to help people see how they can use simple quality tools in their daily life first, like for example the PDSA Cycle. As Sunil Kaushik mentioned in his blog, he could Read more…
Google, Zappos and Virgin are convinced that a culture of happiness can change the world by improving profitability and employee performance at the same time. Do you want to know how? In the 80’s Edwards Deming used to say that to achieve continuous improvement: “Management obligations include the following ingredient, Read more…
Bill Troy, CEO of the American Society of Quality started a discussion asking if Quality Professionals were also leaders. And my first impression was, “Well… yes we are!”. If I think about the work I do every day with my clients. Most of them are small business owners. Do you Read more…
November is the Global Quality Month, it’s a time to celebrate and showcase quality and continuous improvement efforts. That’s why I would like to start my blog in November, writing about the man who inspired this celebration, Edwards W. Deming. The Global Quality month started in 1960, when Japan was Read more…