Big data is now part of every sector and function of the global economy. How can quality management help you to manage your big data? The amount of data in our world is huge. Companies all around the world capture information about their customers, suppliers, and operations as a way Read more…
My new book SOS pymes (S.O.S. SMEs)- Spanish Version – is already in Amazon.com. Small business (SMEs) are key to American economy. They have generated over 65% of the net new jobs since 1995. There are almost 28 million small businesses in the US. Over 50% of the working Read more…
I like to say root cause analysis is an art, because in my experience, the real problem within any organization is not that we don’t know the solutions, usually the real problem is that we don’t know exactly the real root causes. We tend to be blind to some causes Read more…
SMED your SME journey applying Deming principles How to build successful business right the first time This a post that was published in the blog.deming.org by Luciana Paulise as a guest contributor. For more than 10 years now I have been helping people to develop their own Small and Medium-sized Enterprises (SME). Read more…
Company culture is modeled upon top management behavior. How are your leaders strengthen your culture of Quality? Something was not going well at an organization we’ll call Company ABC. It was a small business within the automotive industry in the suburbs of Buenos Aires, Argentina. Some improvements were being made, many Read more…
In order to help an organization embrace quality and continuous improvement, even a small business, it is very effective to help people see how they can use simple quality tools in their daily life first, like for example the PDSA Cycle. As Sunil Kaushik mentioned in his blog, he could Read more…
Google, Zappos and Virgin are convinced that a culture of happiness can change the world by improving profitability and employee performance at the same time. Do you want to know how? In the 80’s Edwards Deming used to say that to achieve continuous improvement: “Management obligations include the following ingredient, Read more…
November is the Global Quality Month, it’s a time to celebrate and showcase quality and continuous improvement efforts. That’s why I would like to start my blog in November, writing about the man who inspired this celebration, Edwards W. Deming. The Global Quality month started in 1960, when Japan was Read more…