“New York Label and Box Works” is a family business based in New York established in 1878. Sharing some insights from the CEO Steven Haedrich on how quality and innovation kept his company alive after so many years in business.
Reading Laurel Nelson-Rowe post on the future of quality I could learn about the 2015 Future of quality report, and got really interested on the first article “The future of leadership: From Efficiency to Adaptability”, which is a topic I learn about every day in my job as small business Read more…
How is Mr Kano connected to the PDCA cycle? Noriaki Kano, professor emeritus at Tokyo University of Science, is known forpromoting the methods of Japanese total quality management and for developing the well-known Kano Model on product development and customer satisfaction. He will become the 25th honorary member in ASQ’s history.To Read more…
In response to Julia’s McIntosh post “The pros and cons of conferences” Conferences are not only a way listening or even getting to know personally someone you have read about, but also are an incredible source of learning and networking. This new era of mass and multimedia communication has brought Read more…
Every small business needs at least once a STEM professional, though is hard to find them in the neighborhood. To help building stores, measuring errors, installing computers, you name it, though I concur is hard to find them around the corner, unless you are located in Silicon Valley. Thinking in Read more…
As American Society of Quality (ASQ) CEO Bill Troy mentioned in his blog Why Should Quality “Go Global”?, thanks to the ASQ and various quality leaders like Deming and Juran that have spread the word, quality has been impressively improved in countries like the US, Japan, Canada, Australia, Germany, England etc.Results Read more…
Variability is everywhere, it’s part of nature. It’s hard to find apples with the same size or even the same flavor, but still we want our products to be delivered to our customers as uniform as possible and ensure quality. Experiential training help employees to correct their behaviors at the right Read more…
Have you ever thought your mother or any other relative could teach about quality in your small business? If you start to think about the people you know, there may be a lot, which will teach you quality lessons in day to day things, like my mother. Bill troy, ASQ CEO Read more…